If this scenario is applicable, you should use the On-Screen Keyboard to investigate if the Ctrl key is indeed stuck.
Physically Stuck Ctrl key – In the vast majority of cases we ended up analyzing, this particular issue occurred due to a Ctrl key that was physically stuck and was causing this behavior in every single application. A small change, but one you may find useful. Wherever there's a scrollbar, it'll now be permanently visible on the screen and ready to use. You're all done! The change will take effect immediately, so you'll see the Settings app's own scrollbars appear as shown in our screenshot above. Click the button to turn it to the "Off" position. On the page which appears, look for the "Automatically hide scroll bars in Windows" toggle button under the "Simplify and personalise Windows" heading. Launch the Settings app and click the "Ease of Access" tile. Rather than adding it to the Personalisation category, you'll find the control under the Ease of Access section. The option is controlled by a one-click setting within the Settings app as ever with Windows 10, the hard part is knowing where to find it. 
If you find yourself hunting for invisible scrollbars, or are annoyed by having to hover over them before they appear, read on to learn how to turn this behaviour off. These scrollbars are hidden by default and only appear when you move the mouse, hiding again a few seconds later.ĭisappearing scrollbars save a few pixels on the screen but can be confusing and difficult to use. You'll find them throughout UWP apps from the Microsoft Store and also in core UI components, such as the Start menu.
Windows 10's interface makes extensive use of transient scrollbars.
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